Hey Support: AI Sales & Shopping Agent

Description

Hey Support is a hosted AI chatbot built for small and mid-size businesses. Train it on your website, docs, and FAQs in minutes. It answers customer questions, qualifies leads, and escalates to a human when it should.

This plugin embeds the widget on any WordPress site in two clicks:

1. Press Connect to Hey Support under Settings > Hey Support.
2. Pick your agent. The widget appears on every page.

This plugin requires a Hey Support account. Hey Support is a paid third-party service with a free tier; the chatbot cannot work without it, because replies are generated on Hey Support’s servers. Sign up at https://hey.support and see the „External services“ section below for exactly what is sent and when.

WooCommerce-aware

If WooCommerce is active, the plugin automatically forwards store and customer context into each conversation:

• Store URL and currency
• Customer ID and email (when the shopper is logged in)
• Last order ID and status (when the shopper is logged in)
• Current cart total and item count

The chatbot can use these fields to answer order questions, recover abandoned carts, or recommend products without you wiring anything up.

Cart figures are read at runtime from WooCommerce’s own Store API rather than being written into the page, so they stay correct on cached sites and on any theme.

Other features

• Shortcode [hey_support] for per-page placement and overrides.
• Gutenberg block. Drop the chatbot onto a specific page from the block editor.
• Show on / hide on rules: all pages, posts only, pages only, or shortcode-only.
• Per-page exclusions by post ID.
• Live cart updates. Cart totals in the chat follow along without a page reload.

What you’ll need

A Hey Support workspace at https://hey.support, and the public chatbot ID of the chatbot you want to embed. That ID is the only thing the widget needs.

A workspace API token is optional. It powers the Verify token and Refresh chatbot list buttons on the settings screen, which use the Hey Support public API. That API is available on the Scale plan and up; on every other plan, paste the chatbot ID by hand.

External services

This plugin connects to Hey Support (https://hey.support), the hosted service
that powers the AI chatbot. This connection is required – the chatbot cannot
function without it, since replies are generated server-side by Hey Support.

The plugin communicates with Hey Support in the following ways:

• Chatbot widget: the widget script is loaded from
  https://hey.support/api/chat/embed.js on every page where the widget is shown.
  Because this is a third-party script running in each visitor’s browser, Hey
  Support receives standard request metadata such as the visitor’s IP address,
  user agent, and the URL of the page the widget loaded on, even if the visitor
  never opens the chat. Once a visitor does chat, their messages and the
  conversation context are sent to Hey Support so the chatbot can generate
  replies.
• WooCommerce context (only when WooCommerce is active): the plugin forwards the
  store URL and currency, the current cart total and item count, and – only when
  the shopper is logged in – the customer ID, customer email, and last order ID
  and status, so the chatbot can answer order- and cart-related questions.
• Connecting your agent: when you press „Connect to Hey Support“, your site
  address, site name and whether WooCommerce is active are sent to Hey Support
  so it can show you your agents and confirm which site is being connected. Hey
  Support then makes one request back to your site to confirm the connection
  started here, and your server makes one request to Hey Support to complete it.
  No account credentials are involved, and the only thing stored on your site as
  a result is your public chatbot ID.
• Checking your store: when you click „Check my store is reachable“, your own
  site is asked whether its WooCommerce Store API answers. That request does not
  leave your server.

Data is sent to Hey Support when the widget loads, when a visitor interacts with
the chatbot, or when you perform the admin actions above.

This service is provided by Hey Support. By using this plugin you agree to
Hey Support’s policies:

• Terms of Service: https://hey.support/terms
• Privacy Policy: https://hey.support/privacy